Locksmith FAQ: common questions about locks and doors in Israel

For locksmith work, yes: we cover all of Israel from our base in Jerusalem. Interior doors are sold and installed only in Jerusalem and the surrounding area. The main towns we serve are listed on our service areas page.

Sunday to Friday. We are closed on Shabbat. We do not publish fixed hours, so call 055-508-8444 to check whether a visit is possible when you need it, and on Fridays, call early.

Yes. We work in English, Hebrew and French. You can describe the problem, understand the fix and ask your questions in English, even when your landlord, your building or the paperwork is in Hebrew.

We do not publish prices, because the cost depends on the door, the type of lock or cylinder and the work involved. Opening a door that simply slammed shut is a very different job from replacing a security cylinder. Describe the situation and send a photo of the cylinder to get a quote.

Do not force the lock or try to get in through a window or balcony. Check whether a relative, your landlord or a neighbor has a spare key, then call 055-508-8444 and say whether the door just slammed or was locked with the key. If a young child or someone at risk is inside, call emergency services first.

Often, yes, when the door only slammed shut and was not locked with the key. If it was locked with the bolts thrown, the work usually goes through the cylinder, which often has to be replaced afterwards. That is why it helps to describe the situation clearly on the phone.

On most Israeli front doors, the cylinder (the part the key goes into) drives the whole lock. Replacing it is usually enough after lost keys, a move or when the key starts to stick. The full lock is replaced when the mechanism itself is broken, worn out or damaged in a break-in.

It is a good idea. You have no way of knowing how many copies are out there: previous tenants, contractors, real estate agents, neighbors. A new cylinder is the simplest way to start with keys that only you control.

If the keys were stolen, or lost together with anything that links them to your address, change at least the cylinder. If you are sure they cannot be traced to your home the risk is lower, but a cylinder change is still the safest option.

Call the police on 100 and do not touch anything before they arrive. Photograph the damage for your insurance, then have the door secured: a forced lock or cylinder must be replaced so the home can be locked again.

Pladelet (פלדלת) is the name of an Israeli manufacturer that became the everyday word for any steel front door. These doors usually have a multi-bolt lock driven by a cylinder. Upgrading their security normally starts with the cylinder.

In Jerusalem and the surrounding area only. We offer modern design doors, sound-insulating doors, sliding polymer doors in white or cream, flush zero-line doors and doors with decorative glass.